January 2, 2007

Ezonics Webcam Zones Out

You want to upgrade your webcam or get a new one? Avoid any webcam from Ezonics. We are just returning our brand new iContact Pro II unit. It is advertised as "Mac compatible," which to them means:

1. It does not work with iChat
2. It's microphone (a separate Bluetooth device) does not come with a Mac driver

Their customer service will tell you that. After you point out that their their own web site and catalog say it works with iChat (never mind the mike), they just shrug it off. No "We are sorry about the wrong information, your troubles, etc." No remorse. No customer service. Just plain arrogance.

MT: Avoid Ezonics. They don't owe up to their own word. Fortunately, I bought the unit at Provantage. Although they mark webcams as "Non-returnable," they immediately offered to take it back after hearing about my travails. What a great service - and great prices too!

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